Frequently Asked Questions
Everything you need to know about your Icey Pyramid experience.
What materials are used in Icey Pyramid jewelry?
Our pieces are crafted using premium materials, including 14k and 18k gold plating over high-grade brass or 925 sterling silver, featuring hand-set AAA+ Cubic Zirconia stones for maximum brilliance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging intact. Please note that custom-made pieces are final sale.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, sweat, and chemicals such as perfumes or lotions. Store your jewelry in the provided Icey Pyramid pouch when not in use.
Do you offer a warranty on your products?
Yes, we provide a 12-month warranty covering any manufacturing defects. This does not cover damages caused by improper care, accidents, or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.